Quality Management

 

SOP creation

Biomapas skilled professionals meet compliance requirements with local and global legislation and client procedures and support the development of customized Standard Operating Procedures (SOPs) to cover customers’ changing needs. 

KPIs and Metrics

Biomapas gathers Key Performance Indicators (KPIs) to track call center and Medical Information Specialists’ performance, collating metrics via the medical inquiry management system. Analytic tools are implemented to generate insights and provide our clients with valuable information and identified trending issues with respect to specific products that can be resolved, and improve patients’ experience and manufacturer’s brand. 

Integrated Compliance Monitoring

Integrated global approach with PV processes. Centralized and integrated databases and processes reduce discrepancies and potential conflicts in Medical Information, and efficiently manage Medical Information interface with Pharmacovigilance.